Welcome to our Frequently Asked Questions page. Here you’ll find clear, concise answers on spray-foam insulation—how it works, why it’s safe when properly installed, how widely it’s used around the world, and how to protect yourself from unsolicited “removal” cold calls. This site exists purely to inform; we do not provide installation or removal services.
1. What exactly was installed in my home?
Huntsman H2Foam Lite (Icynene) open-cell, a breathable, vapour-permeable insulation with BBA and KIWA certification. The foam is soft, flexible and air and moisture permeable.
2. Do I really need to remove my spray foam?
No. Provide your handover pack and request a proper on-site assessment from a qualified company with spray foam experience/knowledge. Blanket “all foam = remove” statements were rolled back; decisions is be evidence-based.
3. I’ve had a cold call saying my spray foam is “dangerous” and must be removed. Is this legitimate?
Usually not. Genuine assessors don’t diagnose by phone. Any credible opinion requires an on-site inspection with moisture readings and photos, plus a written report that references your product’s certificate. Be cautious of generic, “template-style” reports that make claims without presenting tangible, product-specific evidence.
4. What are the most common scare tactics?
- “Your roof will rot / collapse.”
- “Your mortgage will be refused automatically.”
- “There’s toxic off-gassing.”
- “You must decide in 24–48 hours.”
Scams rely on fear and urgency. Ask for evidence, not adjectives.
5. What should I ask the caller for—right now?
Request three specifics, in writing:
- Their accreditations (BBA/KIWA product knowledge; TrustMark/PAS; relevant trade body ID).
- The moisture readings and images they say prove a problem.
- The exact certificate clause they believe has been breached (product + application).
If they can’t supply these, end the call.
6. They said “no lender will ever accept spray foam”. True?
No. Lenders rely on their own valuation processes. Provide your complete handover pack, and the current inspection guidance. Decisions should be evidence-based, not blanket statements.
7. Can I block or report these nuisance calls?
Yes. Keep a note of the number, date, what was claimed, and any emails or leaflets. Report the activity to Action Fraud (https://www.actionfraud.police.uk) or Trading Standard via Citizens Advice Consumer Service (0808 223 1133).
8. I think my details were used without consent. What should I do?
If you suspect misuse of your personal data (e.g., your details were taken from an installer’s old records and used for marketing), you can raise a data-protection complaint with the appropriate authority. Keep copies of any messages or recordings.
9. I’ve already booked a “free survey”. Should I let them in?
Absolutely not, you should cancel the survey that you have booked. These company use high pressure tactics to sell spray foam removal services and pry on vulnerable customers. You should immediately report them to the authorities.
10. Can scammers invalidate my warranty or my mortgage by calling me?
No caller can alter your product warranty or your lender’s policy by phone. Warranties and lending decisions depend on documents and evidence, not cold-call claims. Keep your handover pack handy and share it with professionals who actually need to see it.
11. What’s the best way to respond to a pressure call—without getting drawn in?
Try this script, calmly:
“Please email me your accreditations, the moisture readings and thermal images you’re relying on, and the exact certificate clause you believe is breached. Once I’ve reviewed your written report, I’ll respond.”
Then end the call. No debate, no commitments.
12. I paid a deposit after a high-pressure call. Can I cancel?
You may have cancellation rights depending on how and where the contract was agreed. Act quickly: gather your paperwork and contact a consumer-advice service for guidance on next steps (including how to put a cancellation in writing and how to pursue a refund or chargeback).
13. What evidence should I keep if I think it’s a scam?
- Caller numbers and timestamps
- Names claimed by callers and company details
- Emails, texts, leaflets, and screenshots
- Any quotes, “reports”, or images sent to you
This record makes reporting—and getting help—far easier.
14. What evidence should I keep if I think it’s a scam?
- Share your handover pack with a trusted, independent professional and ask for a written opinion.
- Use our site’s checklists to prepare the exact documents lenders and surveyors typically want to see.
- If you’ve had a troubling call, report it through the appropriate consumer-protection channels.
15. Why are some valuers still unsure?
Not everyone has caught up with the Oct 2022 retraction and Mar 2023 protocol. Include both (plus your pack) in any sale or equity-release process.
16. What documents should I show a lender/surveyor?
- BBA/KIWA certificate pages for your product
- Moisture/condensation readings
- Product warranty
- Company accreditations (PAS 2030/2035, TrustMark, BBA/KIWA)
All are in your pack (issued since 2022).
17. Is open-cell safer for roofs than closed-cell?
They’re different tools. The historic issues were typically closed-cell in the wrong application. Your open-cell system is breathable and designed to let moisture diffuse when used to certificate scope.
18. Wasn’t spray foam on a government scheme?
Yes. The product class was included under the Green Homes Grant window (2020–2021).
19. Can open-cell foam be removed if I really want to?
If removal is genuinely required (rare), open-cell is relatively straightforward to strip compared with closed-cell. Removing open-cell spray foam needn’t be a major upheaval or cost you thousands of pounds. In most domestic settings it’s a straightforward, day-long job for a small team:
- Simple Tools & Techniques
Operatives typically use an oscillating multi-tool (or similar cutter) and a robust shop vacuum to slice and clear foam in accessible areas. - Two Labourers, One Day
A pair of competent labourers can strip out open-cell foam from a typical loft or cavity in around 6–8 hours— leaving the space ready for replacement insulation or other works. - Reasonable Rates
Hiring two tradespeople for a day, including equipment hire and PPE (respirator, goggles, coveralls), should cost in the low hundreds of pounds – not thousands. - Minimal Mess
With basic dust-containment measures (sheeting, sealed bags for waste) the disruption is limited and easily managed.
Notes on sources & claims
- RPSA retraction cited from your complaint correspondence and follow-ups (25 Oct 2022).
- March 2023 inspection protocol participation (manufacturers incl. Huntsman; PCA; RPSA; lenders) and the handover pack requirement.
- Evergreen Power’s standard handover evidence since 2022 (BBA/KIWA + moisture reading + warranty certificate + photos + invoices).
- Product used: H2Foam Lite (Icynene) open-cell, breathable/vapour-permeable, with BBA/KIWA certification.